At Gauraa, your satisfaction is our priority. If you encounter any issues with your order, please review our return policy below:
Reporting Issues
All complaints or return requests must be submitted within 7 business days from the date of delivery. To initiate a return or receive assistance, please contact our Customer Care Team at info@gauraaceylon.com.
Eligibility for Returns
Returns are accepted under the following conditions:
- The product received does not match the description on our website.
- An incorrect item was delivered.
- The product was damaged during transit.
- If you are dissatisfied with the product, please contact us to discuss possible solutions, including replacement.
Return Process
Upon receiving your complaint, Gauraa will conduct a thorough review to assess the issue. We will then inform you whether the product qualifies for return, refund, or replacement.
Refunds and Replacements
If your return is approved, we will provide instructions on how to proceed with the return shipment. Depending on the case, you may be eligible for a replacement or refund.
Contact Us
For any questions or to start a return, please reach out to us at:
Email: info@gauraaceylon.com
This version is clear, customer-friendly, and professional, ensuring transparency and ease of understanding for your customers.